Code of Car-Changing

• All users of the platform should be treated with respect.


• All platform users should treat each other equally whoever they might be. All users of our platform agree to never discriminate or make biased assumptions about anyone they buy from or sell to through Carwow.


• Communications (whether online, through social media, through our platform or face to face) will never threaten anyone’s safety, whether physically or psychologically. Intimidation, harassment, abuse or offensive or disrepectful behaviour of any kind will not be tolerated.


• Communications will be clear, respectful, prompt, safe, and honest.

When visiting customers’ homes, our dealer partners must always respect privacy. No photos should be taken of customers or their properties.

All users of Carwow should be honest about who they are and what they are selling.

• Sellers must not misrepresent any feature of a vehicle or hide any faults on the car being sold. All sellers will be clear and up front in their descriptions of the vehicle and shall not present any fraudulent documentation which gives a false view of the vehicle’s previous history, usage or ownership, including service history or finance settlement letters.


• Sellers will make sure that they clearly mark where a vehicle has been previously damaged or recently bought from salvage auctions or sold/category vehicles.


• Sellers agree to only sell a vehicle on our platform if they are the named owner on the V5 or if they have the legal right to sell the vehicle.


• Any information dealer partners give about themselves, any employees, or if relevant dealerships will be accurate and honestly portrayed.


• All users agree never to pretend to be someone they are not. This is fraud and will not be tolerated.


• Dealer partners will not fraudulently pose as a private seller when they are in fact a commercial dealer.

• Pricing must be transparent, fair and reflective of the true value of the vehicle.


• Dealer partners will not place significant over-bids in order to secure an auction.


• When buying a vehicle, dealer partners will always be honest and fair when discussing and setting price and will make sure it is a fair reflection of the vehicle being sold.


• Dealer partners will be transparent around finance commissions.


• Dealer partners will only ever reduce the offered price of a car when there is a good and genuine reason to do so based on evidence.


• Sellers must ensure any negative equity on finance is paid off before selling a vehicle.


• Sales, discounts and marketing will not be intentionally misleading in the way offers and pricing are displayed.


• Should a vehicle be mis-described to the extent it is reasonable to adjust the price, then everyone agrees to abide by this Code and enter such discussions with respect and honesty to reach a satisfactory result for everyone. Once agreed, the seller will not go back on the price they agreed to sell at.


• All charges when selling a vehicle must be clear in the upfront price.

• People want to change their car and they want to do it quickly. Our dealer partners must try their hardest to make this journey quick, easy, painless and even enjoyable.


• All users will be punctual when agreeing times. If things don’t go to plan, users agree to communicate promptly to re-arrange.

• Once we’ve introduced a customer seller and a dealer partner for a specific vehicle, the dealer partner must not contact or try to do a deal with that seller outside of the Carwow Platform.


• For that vehicle, all offers and chats must stay on Carwow until the deal is done.


• Dealer partners agree not to make any offers or transact outside the Carwow Platform once an introduction has been made about a vehicle on our platform.