Volvo EX30 recall: 72k EVs affected by software glitch

June 12, 2024 by

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Volvo has recalled virtually every one of its EX30 electric cars globally because of a glitch in the SUV’s software.

    • Volvo issues recall for EX30 electric SUV
    • Software update required for display screen
    • Glitch affects 71,956 cars
    • Over-the-air software upgrade required
    • 21,000 cars already have software fix

Only introduced in 2023, the EX30 recall affects 72k EVs that need an update to the display head unit software.

The glitch means that on some cars, some of the time, a solid coloured bar is displayed on the main screen rather than vital information such as the car’s speed.

Software update required for EX30 screen

A total of 71,956 Volvo EX30 cars need a software update to resolve the issue. Volvo says customers can select an over-the-air update to install a new version of the software. This is where the software is automatically updated – you only have to accept the software update on the car’s infotainment screen and so you don’t have to visit a Volvo dealer. However, Volvo says customers can get their dealer to update their car’s software if they prefer.

If the glitch occurs in your EX30, Volvo claims that switching the car off and back on again – that go-to solution for IT Helpdesks everywhere – will clear the screen and have the display working as it should. But the over-the-air update is the more permanent solution.

Volvo says more than 21,000 cars have already had the update since it began the upgrade at the end of May. The software issue doesn’t affect any other models in the Volvo range.

What is a recall?

Car recalls are a regular occurrence. They happen when either the manufacturer or the Driver and Vehicle Standards Agency (DVSA) find a potential issue with a vehicle.

This can range from intermittent electrical or software malfunctions like the Volvo EX30 here or more serious issues like failed suspension components or faulty airbags. The vast majority of recalls are preventative measures and are implemented to avoid any potential issues in the future.

How do I know if my car has been recalled?

The most common way to find out if your car has been recalled is by receiving a recall notice letter from the manufacturer. Major recalls regularly make the news as well, so you may find out about them online before the manufacturer’s letter arrives.

What should I do if my car is recalled?

Once you are aware of a recall, you should contact an official service centre and arrange for an appointment to have the issue rectified. You won’t be charged for the recall.

If you can’t wait for this new model to go on sale, compare the latest Volvo deals or let carwow give you help choosing which car to buy